Terms & Conditions

Delivery Policy

We ship to all states and provinces within Indonesia. Shipping methods include TIKI, JNE, and several freight companies. Items will go out for delivery within 1-3 business days if they are in stock. All of our products are warehoused and delivered from Jakarta. All customers outside Jakarta will be responsible for duties and custom broker fees. Delivery dates cannot be guaranteed. You will be emailed a tracking number to track your shipment if tracking information is available.

Refund Policy

Before signing for any packages, ensure that all items for the given tracking number are present and the correct number of cartons is received. Should any items be missing, or damaged, make note of the issue on the delivery driver’s paperwork. You must have a copy of the paperwork to file your claim. Once the package has been signed for and accepted, Club Sehat will not replace any damaged products. There are no returns, refunds or exchanges permitted. To avoid product tampering and for the protection of our customers we do not accept any items back for return. Please adhere to these rules as there are no exceptions to this policy.

If there was an issue with your order, please contact a Customer Service Representative by emailing us at hello@clubsehat.com or call us at (021) 3524948.